All orders are usually prepared within 24-72 business hours starting from the order confirmation date. This may vary during sales or promotions. If you think your order is delayed, you can contact our customer service team through the following form.
Important note*: Remember that delivery times may be affected in times of high volume (Christmas)
Collectiv ships worldwide. Below you will find further details on shipping costs for every shipping country and shipping methods.

As soon as your order is dispatched, we will send you an email from which you will be able to track your order with your tracking number. Orders that are not received by the customer are automatically canceled and the funds will be sent back to the customer’s bank account and/or Paypal account.

We are not responsible for any customs taxes that might be applied by the customs authorities, for countries outside the European Union, which now include also the United Kingdom.

  • Free shipping
  • Orders above 50€ - Free shipping 5-12 business days
  • Orders below 50€ - 6€ shipping 5-12 business days
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