All Collectiv jewelry is returnable by following the proper return form if your arguments match the criteria you are eligible for a full refund
- Place your order by selecting the desired item.
- Click on cart on the top right corner of the website.
- Filling up the correct form and accepting our Terms of service and privacy policy.
Shipping time is 3-7 days for Croatia 5-10 days for countries in the EU (except for Réunion) and 5-15 days for countries outside of the EU check out our Shipping page for more information on the shipping price.
You ought to receive a tracking number within not more than 2 days of ordering an item (you can examine your tracking number here), if the tracking number is provided, please send us an email at support@collectiv.eu.
We pride ourselves on having an immense focus on the satisfaction of our customers. In case a damaged product/wrong product is received, we suggest you check our returns policy and follow the correct form here
If you want to become a wholesaler, please send us an email here. where you introduce yourself, your location, and your store.
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